We manage our deliveries utilising various delivery companies and couriers . The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.

We reserve the right to deliver in multiple consignments; however this will be at no extra cost.

Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.

Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.

Orders are processed immediately upon receipt at our office.It is our policy to deliver within 10 working days whenever possible. Many orders are received before this time.But we kindly ask our customers to allow up to 28 days as some of our items are specially made by craftsmen, and for delivery delays due to circumstance beyond our control such as delays by third party postal. Responsibility is not accepted for missing/undelivered items. We therefore recommend customers chose courier/insured service for expensive items.

If you require your order before a certain date, please let us know as soon as you have placed your order. You can do this at time of placing order at checkout.